Support services

When you choose EXACT and EXAMINEPRO from Software of Excellence you open the door to a wealth of practice management and digital imaging expertise. We are dedicated to working with you every step of the way, offering you advice and training to get the most from your solution today and into the future.
Our New Zealand based support team provides industry leading service to over 4000 practices. We understand that your time is valuable so it is important that your queries are answered promptly and knowledgably. For this reason our highly trained team includes not only technical support staff but also highly experienced dental assistants who understand the challenges of a modern dental practice.

Key statistics:

  • All support calls are answered by a qualified support technician – not an answering machine
  • Over 80% of support calls are resolved during the first phone call
  • Over 90% of support calls are resolved within 24 hours
  • Over 98% of support calls are resolved within 1 week

Online Remote Support

Our support technicians have the technology to provide you with Online Remote Support, where they can control your computer and resolve your query quickly and easily.

If a support technican has requested access to your computer please click here. If you would have a support technican to take a look an issue for you, please ring the above phone number and they will guide you through the process.

Call: 0800 930 171 - NZ Support Customers
Call: 1800 147 537 - AU Support Customers

 Software of Excellence Support